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Frequently Asked Questions

Are you affiliated with my local utility?

Smart Rate Energy operates independently and is not affiliated with your local utility, government entities, or consumer groups. We focus on securing competitive energy rates for your business.

Are there any fees associated with signing up?

There are no fees for signing up with Smart Rate Energy. Similar to insurance or mortgage brokers, we are compensated by energy retailers for representing their products and services. This means that our expert assistance in securing competitive energy rates comes at no direct cost to you.

How do you determine my energy rates?

Smart Rate Energy negotiates competitive rates with energy suppliers based on our industry expertise. We analyze market trends and work to secure the most cost-effective solutions tailored to your business needs.

Can I switch my energy plan if my business requirements change?

While some energy retailers may have early cancellation fees associated with switching plans, we’re here to help explore potential solutions that align with your changing requirements. Contact our dedicated team, and we can discuss the available options and work towards finding a suitable resolution that meets your business needs.

What happens during a power outage or emergency?

In the event of a power outage or emergency, please contact your local utility provider directly. Smart Rate Energy focuses on optimizing your energy costs and supply, while utility companies handle distribution and emergencies. Keep your utility’s contact information readily available for such situations.